Eurostar
By offering innovative automated solutions, we've helped this high-speed railway leader significantly improve passenger information processing, enhance onboard amenities, and ensure timely communication of critical updates to travelers.
Passenger Experience System for Eurostar
A web and mobile passenger experience system enhancing passenger information processing, onboarding amenities, and communication for Western Europe’s high-speed railway leader.
Eurostar, a high-speed rail service connecting London to mainland Europe, has redefined cross-border travel since 1994, becoming a key part of Western Europe’s transportation network with its seamless, efficient, and eco-friendly journeys. To enhance operations, Eurostar uses advanced digital tools for real-time passenger updates, onboard service management, and optimized train logistics.
Intellectsoft streamlined passenger operations. The system efficiently handles onboard processes and real-time communication, which is crucial for us. All functionality was developed to meet our expectations. The team was flexible, efficient, and highly collaborative. Notably, they were proactive and demonstrated deep expertise.
CHALLENGE
Our client required an advanced digital solution to streamline dental assessment, scheduling, and other crucial processes, such as appointment management for patients, doctors, and clinic administrators. They asked us to implement a specific set of functionalities and features into their future CRM solution, ensuring maximum efficiency and convenience for both patients and staff.
SOLUTION
In just nine months, we developed a highly efficient solution from scratch that fulfilled the client’s vision and core platform requirements.
The system we built for the client is an experience-enhancing web platform with a responsive mobile version for patients and a user-friendly admin panel for administrators. The admin panel has multiple access levels and roles for efficient data management and safety. Managers can easily create profiles for new administrators and dentists, handle appointments and requests, collect relevant patient statistics, and more.
The patient-facing user panel enables individuals to select dentists, schedule appointments, fill out questionnaires, upload photos, and submit and cancel requests, among other functions.
User Flows
We used user flows, wireframing, story mapping, and design documentation to create a clear, functional, and seamless user experience, ensuring smooth collaboration throughout development.
Wireframing
We created wireframes to establish the solution’s layout and structure. These visual blueprints helped us prioritize design decisions, ensuring a simple, accessible interface that made navigation straightforward.
Story Mapping
Story mapping helped us map out the entire user journey, breaking down complex processes into manageable tasks that aligned with user needs. This approach kept the development team and stakeholders on the same page throughout the project.
Architecture
We designed a robust and flexible architecture to support the solution's scalability, security, and performance. This architecture was carefully crafted to ensure long-term sustainability while meeting the evolving demands.
Development
We followed an agile development approach, working in sprints to build and refine the solution. This allowed us to quickly incorporate feedback and make necessary adjustments, ensuring we stayed aligned with project goals.
Testing & QA
We applied rigorous testing and quality assurance methods to ensure the solution was robust and free of bugs. This included functional, performance, and user acceptance testing to guarantee a seamless user experience.
Deployment
Our deployment strategy ensured a smooth rollout, minimizing any disruptions for users. We also set up monitoring systems to track performance and quickly address any issues that arose.
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Our Team
Project Manager (1)
Business Analyst (1)
UI/UX Designer (2)
Mobile App Developer (3)
Backend Developer (3)
Data Engineer (2)
QA Engineer (2)
DevOps Engineer (1)
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